FAQ

Free shipping? You bet! Orders over SGD150 get free shipping within Singapore.

Delivery time? We aim to get your gear to you within 2-5 working days.

Currently, we only offer local standard delivery within Singapore. However, customers from Malaysia can visit poler.my to place their orders.

We utilize Ninja Van for our delivery services within Singapore. Once your package has been picked up by Ninja Van, you can track your order using the tracking link provided: Ninja Van Tracking.

Warranty coverage? We stand behind our products with a 90-day warranty for fashion items and a 1-year warranty for non-fashion items.

The warranty covers defects in craftsmanship but does not include damage caused by accident, improper care, negligence, normal wear and tear, or natural breakdown of materials over time and use.

How to claim warranty? Just reach out to our friendly customer support team with details and proof of purchase.

Share details about your shipping policies, item returns, or customer service.