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What makes Poler different from other outdoor stores?

Poler offers a unique blend of high-quality outdoor gear and a focus on the "camp vibes" spirit. We prioritize adventure, community, and creating positive outdoor experiences. Poler.sg & Poler.my focuses on curated collections and a brand identity that resonates with specific outdoor enthusiasts in the Singapore and Malaysia markets.

What are some popular outdoor products available at Poler?

We offer a variety of camping, hiking, and outdoor gear, including:

Tents: Durable and innovative tents for various camping styles (e.g., Poler Stuff Tent, Camping Tent)

Napsack (Sleeping Bags): High-quality sleeping bags for different weather conditions (e.g., Kids Sleeping Bag)

Camping Backpacks: Functional and comfortable backpacks for carrying your gear

Camping Furniture: Chairs, tables, and other essentials for camp comfort

Outdoor Apparel: Stylish and comfortable clothing for various outdoor activities

Does Poler offer products for glamping?

While not our primary focus, we have some items suitable for glamping, such as comfortable sleeping bags, inflatable tents, and camp furniture that adds a touch of luxury to your outdoor experience.

Yes! Poler.sg & Poler.my provides free standard shipping within Singapore for orders exceeding SGD$150 / MYR 450.

This applies to most items on their website, including:

Poler Tents: Explore their range of durable tents for various camping styles.

Poler Napsack: Discover the multi-functional napsack that combines a backpack and sleeping bag.

Poler Poncho: Stay protected from the elements with their versatile and stylish ponchos.

Poler Apparel: Find comfortable and stylish t-shirts, camp shirts, and other outdoor clothing.

Poler Camp Vibes Gear: Embrace the spirit of adventure with their unique accessories and equipment.

How can I qualify for free shipping?

Simply add SGD$150 / MYR 450 or more worth of Poler.sg products to your cart. The free shipping option will automatically apply at checkout.

What are the delivery timelines?

Poler aims to deliver your order within 2-5 business days within Singapore and Malaysia. You can track your package using the courier's tracking information provided after your order is shipped.

The warranty covers manufacturing defects that affect the functionality or durability of your Poler.sg product. This does not include:

Damage caused by accidents, improper care, or neglect.

Normal wear and tear expected with extended use.

Natural breakdown of materials over time.

What are the warranty periods?

Fashion Items: 90 days warranty from the date of purchase.

Non-Fashion Items: 1 year warranty from the date of purchase.

How do I make a warranty claim?

If you believe your Poler.sg product has a manufacturing defect, please click here for detailed instructions on making a warranty claim.

At Poler.sg, we want you to be stoked about your outdoor gear! That's why we offer a simple and convenient return and refund policy for most items purchased on our online outdoor shop.

Here's what you need to know:

Returns:

30-Day Return Window: Enjoy a 30-day window to return most Poler.sg camping gear, apparel, and campstuff for a full refund.

Unworn & Original Condition: Ensure items are unwashed, unworn, and have their original tags attached.

Easy Return Portal: Initiate your return through the dedicated Poler.sg Returns Portal on our website.

Refunds:

Store Voucher: Refunds are issued within 3 business days via online Store Voucher, redeemable for future purchases on our outdoor shop.

Non-Returnable Items: Please note that some items like plates, cookware, specific camp gear, and socks are not eligible for returns.

Partial Returns: Shipping fees may apply for partial returns.

For complete details and exceptions, please visit the Poler.sg Returns & Refunds Policy page